SUPPORT SYSTEM INTEGRATION
In order to work sustainably and focused on customer projects, our partners usually use a support ticket system that meets the requirements for traceability of activities and good usability for users. In order to solve project challenges, however, a direct line to the manufacturer and its developers is required. In most cases, many e-mails and telephone calls are exchanged, but they often remain undocumented and therefore cannot be accessed by other colleagues of our partners.
With our integrated ticket system, you have the choice. You can connect your existing ticket system directly via API to manage all information exchange on-premise, or you can use the built-in ticket system function within our security portal to communicate with our support staff.
SECUCLOUD GLOBAL CLOUD INTELLIGENCE
Secucloud Global Cloud Intelligence provides a real-time glimpse of the online threat situation to actively protect all Secucloud customers. The Global Cloud Intelligence automatically analyzes all IPs, domains, hosts and files that could potentially be associated with suspicious behavior.
To identify new threats as soon as they appear and ensure immediate protection for the user’s platform Secucloud Global Cloud Intelligence inspects billions of web transactions. Together with a multitude of different intelligence feeds, Secucloud ensures that the latest security intelligence is always used.
MACHINE LEARNING & SELF-IMPROVING
Secucloud links superior machine learning technology with the multi source input network to continuously improve the Global Cloud Intelligence and to rapidly classify domains, URLs, IPs and files with great coverage, accuracy and speed.
Another technique to ensure continuous tracking and unique accuracy is to determine via proprietary AI algorithms how deeply a given site should be scanned. For example, site dynamics and typical user interactions with a given site are factors in these algorithms. Secuclouds’ contextual analysis determines in which case to deeply scan sites, using different methods:
AI analyzing the site dynamics and user behavior
Exact URL classification at any given time due to continuous tracking
“We’re happy to be able to provide VinaPhone customers with effective protection – it’s well suited to the challenges and specific circumstances of our market as it’s delivered from the cloud[…]”
“As a finalist, Secucloud demonstrated unique innovation in its approach to protecting companies from the onslaught of malicious attacks and other threats. Their solution represents some of the most effective security technology on the market today.”
“With the Secucloud solution, we’ve found just the right technology to extend our service with a key component, […]”
“[…] it is one of the most promising European cybersecurity companies led by a seasoned management team with a strong track record in this space. […]”
“Secucloud has created a totally new Cyber-Security framework that can process virtually unlimited traffic with more than a hundred million subscribers, […]”
“[…] With Secucloud’s cloud-based security solution, our customers are protected from internet threats and do not need to worry about installing or constantly updating software. This convenience is exactly what our customers expect from us.”
“[…] It’s just not possible to protect each device individually – instead, efficient protection needs to be centralised and delivered from the cloud. We recognised this requirement some time ago and have developed the security service in partnership with Secucloud to protect our customers against increasing IoT-based threats.”
“We have a lot of respect for our customers’ sense of responsibility. Rather than limit that, we’re making the Secucloud service available to them as a high-performance tool that helps them use the internet more securely and with more awareness.”
“[…] the solution is doing exactly what it’s supposed to do: secure our users’ online experience quietly and effectively in the background without them having to limit their web surfing or even notice the shield in action.”
“We decided on secucloud in April 2015 from a shortlist of possible vendors. All secucloud’s security functions are located in the cloud, so there’s no longer any need for software installed locally on the devices. That means users are protected all the time – with no effort.”